FAQ

In the event that bad weather causes a full week of activities to be canceled, we offer two options:

1. Rescheduling Additional Activities: We can apply the refunded activity charges to the following month, allowing for additional activities to be scheduled.
2. Fee Adjustment: Alternatively, we can deduct the total cost of the canceled activities from your next monthly fee, reducing your overall cost for the following month.

In the event that the client is sick:

We request notification of at least 12 hours before the start of the activity. However, since activities are pre-booked, no refunds or credits will be issued for missed sessions, even due to sickness. If advanced notice is given, we will do our best to reschedule the session for another date within the same month, subject to availability, but this is not guaranteed. 

Refund Policy:

Unfortunately, we are unable to offer refunds once a month of activities has been completed. If a client chooses not to attend a scheduled activity on the day of the event, we cannot provide a refund. Since we meet directly with each client to plan and confirm their schedule in advance, and an agreement is made at that time, refunds are not available. Additionally, because activities are often booked up a month in advance, it can be difficult to make schedule changes once the month has begun.

If a client is unhappy with any of the activities they have participated in, this should be communicated to KatieAnn so that she can make adjustments and avoid similar activities or locations in the future. 

Cancellation Policy:  

At Senior Thrive, we strive to provide a well-organized and enjoyable experience for our clients. If a client decides to discontinue services, we kindly require a 30-day notice to be given to KatieAnn. This advance notice is necessary because activities are planned, scheduled, and paid for in advance with various activity centers, ensuring a seamless experience for all participants.

Upon providing notice, the client will be charged for their final month of services. During this period, they are encouraged to participate in the scheduled activities that have already been arranged and paid for. Since these activities are reserved ahead of time, refunds cannot be issued for unused services.

After the final month concludes, no further charges will be collected, and the client’s contract with Senior Thrive will be officially closed. We appreciate your cooperation and understanding, as this policy allows us to maintain a structured and high-quality experience for all clients.

If you have any questions or need further clarification, we are happy to assist.

Vacation & Extended Leave Policy:

If a client plans to take an extended vacation or requires time off for scheduled medical care, a hold may be placed on their account for up to two months. To ensure proper arrangements, KatieAnn must be notified at least 30 days in advance of the planned absence. During this hold period, no activities will be scheduled, and 1:1 check-in communication will be paused until the client’s return.

For absences extending beyond two months, we kindly ask that the client submit a cancellation request with Senior Thrive. If they wish to return in the future, they may reapply when ready; however, we cannot guarantee immediate availability, as we have limited client spaces.

Please note that clients may request a hold only once per calendar year.

We appreciate your understanding and encourage clients to plan ahead to ensure a smooth transition before and after their time away.

Married Couples Discount Policy:

At Senior Thrive, we value the opportunity to support couples who reside in the same household. While we do not offer a standard discount for married couples, we strive to accommodate families in the best way possible. We are happy to explore shared or joint activity planning to ensure both individuals can participate in overlapping activities when possible. This allows couples to enjoy their experiences together while maximizing the value of their schedule. Additionally, we can coordinate shared check-in sessions to streamline communication and planning.

Our goal is to ensure that each client receives the highest quality experience, and we are happy to explore ways to make our services as accessible and beneficial as possible.